When you call PDP during normal business hours, you will not reach us by dialing an
“800” number; you will always talk to a person, not an automated system. Your service and supply calls will be handled when you make the first call to our office. Our office staff is highly trained in the operation of the equipment and software that we sell, and many times they will be able to resolve issues over the phone, getting your system operational and online immediately. If we cannot resolve your service issue over the phone, your call will be forwarded to the first available technician.