Your computers will be protected with anti-virus, anti-spam and anti-malware software. Through our years of experience in supporting thousands of servers and sektop computers, we have deployed and extensive checklist that is used to proactively manage and support your network, servers and PCs.
Some examples include regular reviews of server logs, disk capacity, checking the general health of servers; validation of backups, backup schema and assurance of restoration capability; and application of patches and anti-virus updates for servers and PCs.
The help desk, located in the U.S., assists you with issues over the phone. These seasoned technical experts solve desktop, server and network issues. Using secure remote access tools, they can work on you servers or desktop computers quckly, efficiently and securely.
We monitor your servers and key network elements such as your firewall or router. Our remote support organization does 'behind the scenes' work 24 hours a day, 7 days a week. They monitor alerts from our device and network management services. If there is a critical alert form one of these services, engineers will troubleshoot, fix and if necessary, escalate the issue to the appropriate people.